Accessibility Statement

Our Commitment

Portilla Insurance Partners is committed to making our website accessible to everyone, including people with disabilities. We believe digital accessibility is a core part of serving our clients and community well, and we work continuously to improve the experience for every visitor.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines help make web content more accessible to people with a wide range of disabilities — including visual, auditory, cognitive, and motor impairments.

Our website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform to the accessibility standard.

Measures We Take

• Semantic HTML structure with proper heading hierarchy and landmark regions
• Descriptive alt text for meaningful images and aria-label attributes for icon-only controls
• Visible keyboard focus indicators on interactive elements
• A “Skip to main content” link for keyboard users
• Form fields with programmatically associated labels
• Responsive design that supports browser zoom and reflow
• Color choices that we review against WCAG contrast targets
• lang attribute set on the root document for assistive technology

Known Limitations

We are actively working to address the following known issues:

• Some secondary and decorative text uses lighter tones that may not meet WCAG AA contrast in every context. We are reviewing these as part of ongoing design updates.
• The desktop “Coverage” navigation dropdown currently opens on mouse hover; we plan to add full keyboard activation so it can be opened and navigated without a pointer.
• Focus ring styling is present but uses a partially transparent color that we are refining for stronger visibility across all backgrounds.
• Embedded third-party content (such as maps, reCAPTCHA, and social media widgets) may not fully meet our accessibility standards because it is provided by external vendors.

Feedback and Accommodation Requests

If you encounter an accessibility barrier on our website, or if you need information or a service provided in an alternative format, please contact us. We will make every reasonable effort to respond promptly and provide the information or service you need.

• Portilla Insurance Partners
• Email: Angela@portillainsurancepartners.com
• Phone: (407) 309-7062

When contacting us about accessibility, please include the web page address, a description of the issue, and the assistive technology or browser you are using so we can reproduce and resolve the issue faster.

Assessment Approach

We assess the accessibility of our website through a combination of internal review, automated testing tools, and user feedback. Our site is built on accessible-by-default web technologies, and we review new features and design changes for accessibility impact before release.

Formal Complaints

We aim to resolve accessibility concerns directly with our visitors. If you are not satisfied with our response, you may contact the U.S. Department of Justice Civil Rights Division or file a complaint under the Americans with Disabilities Act (ADA) at ada.gov.